Use of chat bots in the educational process of a higher education institution
Abstract
The article presents the results of theoretical and practical scientific research on the feasibility of using chatbots in the educational process. The main purpose of the study was to determine the importance of chatbots in the educational process of students of higher education institutions and to consider their current involvement and prospects in the educational process of HEIs. Achieving this purpose involves a number of tasks: to provide analysis of previous studies on the use of chatbots in various fields; to find out students' awareness of chatbots and their functionality; provide information about the capabilities of chatbots for the learning process; identify prospects for the development of this tool for participants in the educational process. The authors consider the theoretical provisions of the introduction of chatbot technology in the educational process of HEIs. The practical part of the study consisted of personal data obtained during the survey, which was conducted using Google services (Google Forms). 69 respondents (mostly senior students) from HEIs in the Kharkiv region took part in the survey. The questionnaire consists of 10 open and closed questions. Based on the obtained results and previous research, the authors proposed ways to use chatbots in the educational process of HEIs and highlighted the positive aspects of using chatbots in the educational process. Prospects for the development of learning through chatbots depend on the individual capabilities of students. Because the experience of working with modern technology among students is in most cases at a high level, so we see the involvement of chatbots as a simple and fast process that does not require large funds and resources.
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Abu, Shawar B. & Atwell, E. (2007). Chatbots: are they really useful? Ldv forum, №22(1), 29-49.
Ahmad, N. A., Che, M. H., Zainal, A., Abd Rauf, M. F., & Adnan, Z. (2018). Review of chatbots design techniques. International Journal of Computer Applications, 181(8), 7-10.
Ashok G., Brian C., Mithun K., Shanu S., Abhinaya S., & Bryan W. (2015). Using Watson for Enhancing Human-Computer Co-Creativity. AAAI Symposium. 22-29
Clarizia, F., Colace, F., Lombardi, M., Pascale, F., & Santaniello, D. (2018, October). Chatbot: An education support system for student. In International Symposium on Cyberspace Safety and Security (pp. 291-302). Springer, Cham.
Cunningham-Nelson, S., Boles, W., Trouton, L., & Margerison, E. (2019). A review of chatbots in education: practical steps forward. In 30th Annual Conference for the Australasian Association for Engineering Education (AAEE 2019): Educators Becoming Agents of Change: Innovate, Integrate, Motivate (pp. 299-306). Engineers Australia.
Fernoagă, V., Stelea, G. A., Gavrilă, C., & Sandu, F. (2018). Intelligent education assistant powered by Chatbots. In The International Scientific Conference eLearning and Software for Education (Vol. 2, pp. 376-383). “Carol I” National Defence University.
Fryer, L. K., Ainley, M., Thompson, A., Gibson, A., & Sherlock, Z. (2017). Stimulating and sustaining interest in a language course: An experimental comparison of Chatbot and Human task partners. Computers in Human Behavior, 75, 461-468. http://doi.org/10.1016/j.chb.2017.05.045
Ghose, S., & Barua, J. J. (2013). Toward the implementation of a topic specific dialogue based natural language chatbot as an undergraduate advisor. In 2013 International Conference on Informatics, Electronics and Vision (ICIEV) (pp. 1–5). http://doi.org/10.1109/ICIEV.2013.6572650
Hone, K. S., & El Said, G. R. (2016). Exploring the factors affecting MOOC retention: A survey study. Computers & Education, 98, 157-168.
Kerlyl A., Hall P., & Bull S. (2006, December). Bringing chatbots into education: Towards natural language negotiation of open learner models. In International Conference on Innovative Techniques and Applications of Artificial Intelligence. London. Springer. (pp. 179-192). 4.
Kim, N. Y., Cha, Y., & Kim, H. S. (2019). Future English learning: Chatbots and artificial intelligence. Multimedia-Assisted Language Learning, 22(3), 32-53.
Kumar, R., & Rose, C. P. (2011). Architecture for Building Conversational Agents that Support Collaborative Learning. IEEE Transactions on Learning Technologies, 4(1), 21–34. http://doi.org/10.1109/TLT.2010.41
Molnár G. and Szüts Z. "The Role of Chatbots in Formal Education," 2018 IEEE 16th International Symposium on Intelligent Systems and Informatics (SISY), Subotica, Serbia/ 2018/ pp. 000197-000202, doi: 10.1109/SISY.2018.8524609.
Ondáš, S., Pleva, M., & Hládek, D. (2019, November). How chatbots can be involved in the education process. In 2019 17th International Conference on Emerging eLearning Technologies and Applications (ICETA) (pp. 575-580). IEEE.
Ruth, D. (2006). Frameworks of managerial competence: Limits, problems and suggestions. Journal of European Industrial Training, 30(3), 206-226.
Sjöström, J., Aghaee, N., Dahlin, M., & Ågerfalk, P. J. (2018). Designing chatbots for higher education practice. In International Conference on Information Systems Education and Research (pp. 1-10).
Winkler, R. & Söllner, M. (2018). Unleashing the Potential of Chatbots in Education: A State-Of-The-Art Analysis. In: Academy of Management Annual Meeting (AOM). Chicago. 41 p.
Abu, Shawar B. & Atwell, E. (2007). Chatbots: are they really useful? Ldv forum, №22(1), 29-49.
Ahmad, N. A., Che, M. H., Zainal, A., Abd Rauf, M. F., & Adnan, Z. (2018). Review of chatbots design techniques. International Journal of Computer Applications, 181(8), 7-10.
Ashok G., Brian C., Mithun K., Shanu S., Abhinaya S., & Bryan W. (2015). Using Watson for Enhancing Human-Computer Co-Creativity. AAAI Symposium. 22-29
Clarizia, F., Colace, F., Lombardi, M., Pascale, F., & Santaniello, D. (2018, October). Chatbot: An education support system for student. In International Symposium on Cyberspace Safety and Security (pp. 291-302). Springer, Cham.
Cunningham-Nelson, S., Boles, W., Trouton, L., & Margerison, E. (2019). A review of chatbots in education: practical steps forward. In 30th Annual Conference for the Australasian Association for Engineering Education (AAEE 2019): Educators Becoming Agents of Change: Innovate, Integrate, Motivate (pp. 299-306). Engineers Australia.
Fernoagă, V., Stelea, G. A., Gavrilă, C., & Sandu, F. (2018). Intelligent education assistant powered by Chatbots. In The International Scientific Conference eLearning and Software for Education (Vol. 2, pp. 376-383). “Carol I” National Defence University.
Fryer, L. K., Ainley, M., Thompson, A., Gibson, A., & Sherlock, Z. (2017). Stimulating and sustaining interest in a language course: An experimental comparison of Chatbot and Human task partners. Computers in Human Behavior, 75, 461-468. http://doi.org/10.1016/j.chb.2017.05.045
Ghose, S., & Barua, J. J. (2013). Toward the implementation of a topic specific dialogue based natural language chatbot as an undergraduate advisor. In 2013 International Conference on Informatics, Electronics and Vision (ICIEV) (pp. 1–5). http://doi.org/10.1109/ICIEV.2013.6572650
Hone, K. S., & El Said, G. R. (2016). Exploring the factors affecting MOOC retention: A survey study. Computers & Education, 98, 157-168.
Kerlyl A., Hall P., & Bull S. (2006, December). Bringing chatbots into education: Towards natural language negotiation of open learner models. In International Conference on Innovative Techniques and Applications of Artificial Intelligence. London. Springer. (pp. 179-192). 4.
Kim, N. Y., Cha, Y., & Kim, H. S. (2019). Future English learning: Chatbots and artificial intelligence. Multimedia-Assisted Language Learning, 22(3), 32-53.
Kumar, R., & Rose, C. P. (2011). Architecture for Building Conversational Agents that Support Collaborative Learning. IEEE Transactions on Learning Technologies, 4(1), 21–34. http://doi.org/10.1109/TLT.2010.41
Molnár G. and Szüts Z. "The Role of Chatbots in Formal Education," 2018 IEEE 16th International Symposium on Intelligent Systems and Informatics (SISY), Subotica, Serbia/ 2018/ pp. 000197-000202, doi: 10.1109/SISY.2018.8524609.
Ondáš, S., Pleva, M., & Hládek, D. (2019, November). How chatbots can be involved in the education process. In 2019 17th International Conference on Emerging eLearning Technologies and Applications (ICETA) (pp. 575-580). IEEE.
Ruth, D. (2006). Frameworks of managerial competence: Limits, problems and suggestions. Journal of European Industrial Training, 30(3), 206-226.
Sjöström, J., Aghaee, N., Dahlin, M., & Ågerfalk, P. J. (2018). Designing chatbots for higher education practice. In International Conference on Information Systems Education and Research (pp. 1-10).
Winkler, R. & Söllner, M. (2018). Unleashing the Potential of Chatbots in Education: A State-Of-The-Art Analysis. In: Academy of Management Annual Meeting (AOM). Chicago. 41 p.
