Online banking in Ukraine: from challenges to opportunities

doi:10.26565/2786-4995-2025-2-05

Yuliia Halushko V. N. Karazin Kharkiv National University https://orcid.org/0000-0001-7334-3846
Yuliia Fokina Raiffeisen Bank JSC https://orcid.org/0009-0005-9387-4923

DOI: https://doi.org/10.26565/2786-4995-2025-2-05

Keywords: remote banking, internet banking, trust, risks, digital technologies

Abstract

The modern world is rapidly moving towards digitalization, and the banking system is no exception. One of the key directions in the development of banking services is the introduction of remote customer service. This allows banks to be closer to their customers, to provide convenient, fast and efficient services without the need to visit a branch. In Ukraine, remote banking has become an important component of the banking system, contributing to increasing the availability of financial services and their efficiency. The study of this issue makes it possible to understand the trends, prospects and challenges of the development of remote banking in Ukraine.

Online banking has become an important component of the modern financial system and has significantly influenced the development of the banking sector of Ukraine. In the conditions of digital transformation, banks face new challenges, such as cyber security, increased competition and the need to adapt to changes in consumer behavior. At the same time, online banking opens up significant opportunities for expanding the range of banking services, increasing the availability of financial products and improving the customer experience.

The article is devoted to the analysis of challenges and opportunities of online banking in Ukraine, including security risks, the development of digital financial services and the impact on user behavior. Special attention is paid to the main online services of Ukrainian banks, which help to ensure the reliability and efficiency of banking operations. The article emphasizes the need for further development of innovative banking products and implementation of advanced cyber security practices to ensure sustainable growth of the banking system.

Downloads

Download data is not yet available.

Author Biographies

Yuliia Halushko , V. N. Karazin Kharkiv National University

candidate of economic sciences, senior lecturer

Yuliia Fokina , Raiffeisen Bank JSC

Leading specialist

References

UkrSibbank JSC. (n.d.). Official website. Retrieved June 2, 2025, from https://ukrsibbank.com/ [in Ukranian]

PrivatBank JSC CB. (n.d.). Official website. Retrieved June 2, 2025, from https://privatbank.ua/ [in Ukranian]

Universal Bank JSC. (n.d.). Official website. Retrieved June 2, 2025, from https://monobank.ua/ [in Ukranian]

Raiffeisen Bank JSC. (n.d.). Open an account online. Retrieved June 2, 2025, from https://raiffeisen.ua/uk/aem/pryvatnym-osobam/vidkryty-rakhunok.html [in Ukranian]

Oschadbank JSC. (n.d.). Official website. Retrieved June 2, 2025, from https://www.oschadbank.ua/ [in Ukranian]

Faidula, M. V. (2018). Remote banking services and their development in Ukraine. Ternopil. [in Ukranian]

Holiuk, V. Ya., & Drapaliuk, T. A. (2019). Internet banking and its peculiarities in Ukraine. Current Issues of Economics and Management, 13, 101–103. Retrieved from https://ape.fmm.kpi.ua/article/view/130975/126709 [in Ukranian]

Miroshnyk, R., & Kukhta, I. (2023). Digitalization of the banking system of Ukraine in modern conditions. Economics and Society, 49. https://doi.org/10.32782/2524-0072/2023-49-39 [in Ukranian]

[Duplicate of #8 – remove or consolidate]

Faichuk, O. V., Kostiuk, V. A., & Stepanenko, Ya. O. (2023). Development of digital banking under martial law in Ukraine. Economics and Business Management, 14(4), 54–68. https://doi.org/10.31548/economics14(4).2023.048

Dubyna, M. V., & Sheremet, O. M. (2019). Development of e-banking: global and national experience. Problems and Prospects of Economics and Management, 2(18), 154–162. https://doi.org/10.25140/2411-5215-2019-2(18)-154-162 [in Ukranian]

Hasiі, O. V., Skorba, O. A., & Roshko, N. B. (2024). The impact of internet banking and mobile apps on the accessibility and convenience of banking services. Economics and Society, 59. https://doi.org/10.32782/2524-0072/2024-59-100 [in Ukranian]

Latkovska, T. A., Marushchak, A. V., & Oleksii, U. O. (2021). Legal and theoretical problems in defining internet banking in Ukraine. Financial and Credit Activity: Problems of Theory and Practice, 1(36), 27–34. https://doi.org/10.18371/fcaptp.v1i36.227608 [in Ukranian]

Bregeda, O. A. (2024). Remote banking in Ukraine: current state and development prospects. Grail of Science, 42, 61–68. https://doi.org/10.36074/grail-of-science.02.08.2024.007 [in Ukranian]