Evaluating the impact of digital technologies on the excursion services’ management

doi:10.26565/2786-4995-2025-1-08

Olesia Suntsova National University of Food Technologies https://orcid.org/0000-0002-3854-7939

DOI: https://doi.org/10.26565/2786-4995-2025-1-08

Keywords: digital technologies in management, sightseeing, digitalisation, augmented reality, virtual reality, artificial intelligence, mobile applications, interactivity, tourism, service optimization

Abstract

This article explores the effectiveness of integrating innovative digital technologies in the organization and management of excursion services. The rapid advancement of digital tools, including augmented reality (AR), virtual reality (VR), artificial intelligence (AI), and mobile applications, has significantly transformed the tourism industry, creating new opportunities for enhancing customer experience, optimizing service delivery, and increasing business efficiency. Excursion activities, in particular, benefit from these developments by expanding their audience reach, improving interactivity, and offering personalized and immersive experiences.

The study aims to assess the influence of modern digital solutions on organizational models in the excursion sector, identifying key factors that contribute to their effectiveness and sustainability. To achieve this objective, the research employs a combination of analytical, synthetic, and comparative methods, allowing for a comprehensive evaluation of current technological trends and their implications. The findings highlight a substantial increase in engagement and customer satisfaction resulting from the adoption of AR and VR technologies, interactive multimedia guides, and mobile applications that provide real-time navigation, personalized recommendations, and enhanced accessibility.

Despite these advantages, the study also addresses significant challenges associated with digitalization in excursion services. These include the high costs of technological development and maintenance, the necessity for continuous updates and improvements, and the demand for skilled personnel capable of managing and operating advanced digital tools effectively. Furthermore, data privacy and cybersecurity concerns remain pressing issues that companies must address to ensure consumer trust.

The practical significance of this study lies in its strategic recommendations for tourism companies seeking to leverage digital solutions to enhance competitiveness and improve service quality. By implementing innovative technologies, businesses in the excursion sector can strengthen their market position, create unique customer experiences, and drive sustainable growth.

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Author Biography

Olesia Suntsova , National University of Food Technologies

Doctor of Science in Economics, Professor, Academician of AESU, Professor of the Department of International Economy

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