Electronic government as a platform for the development of digitalization of the administrative services provision system

Abstract

The article is devoted to the issue of determining promising directions for the development of e-government as a platform for the development of the system of providing electronic administrative services. The purpose of the article is to generalize the theoretical foundations of electronic governance and to identify the problems and development prospects in its environment of the system of providing electronic administrative services. To achieve the goal, the author used both general scientific and specialized methods of scientific research. Based on the analysis of the experience of the world’s leading countries in the field of e-government, conclusions were formulated summarizing the possibility of using its individual aspects in the formation of the system of providing electronic administrative services in Ukraine. Grouping of research results of individual authors on issues of digitalization of public administration was carried out. Methods of abstraction and forecasting were applied to determine the prospects for the development of the system of providing electronic services in Ukraine. The article examines evolutionary aspects of digitalization of public administration, including: optimization and automation of existing administrative procedures; implementation of services, creation of benefits adapted in terms of composition and order of provision to the individual needs of citizens. It was determined that the main global trend of digitization of the sphere of public administration is the implementation of the principles of electronic government in the work of authorities, which interacts with state authorities, citizens, and organizations in an electronic format with minimal physical intervention. The author’s vision of the concept of electronic government as a complex of ideas and stable ideas about the principles, forms, mechanisms of state and municipal management of social and political processes with the help of information and communication technologies is formulated. The priority directions for improving the system of providing administrative electronic services based on the use of artificial intelligence and blockchain, creating personalized services, ensuring cyber security, forming digital skills and developing effective incentive tools for civil servants have been identified. The author considers the prospects of further research on the regulation of the issue of access to data, their confidentiality and protection, assessment of the possibilities of applying intelligent technologies that provide processing and analysis of data necessary for the provision of electronic administrative services.