Study of areas for improving management in banking institutions:  socio-psychological aspects

doi:10.26565/2786-4995-2023-4-07

Nataliia Iziumtseva V. N. Karazin Kharkiv National University https://orcid.org/0000-0002-1162-9352
Mariia Kardash V. N. Karazin Kharkiv National University https://orcid.org/0009-0004-6154-675X

DOI: https://doi.org/10.26565/2786-4995-2023-4-07

Keywords: bank staff, team formation, personnel management, adaptation, collective climate

Abstract

This article addresses the crucial issue of enhancing the efficiency of banking institutions by focusing on the socio-psychological aspects of management. Acknowledging the significance of people in the banking sector, comparable to the monetary value of the bank's capital, necessitates an exploration of socio-psychological factors as pivotal contributors to the productivity of bank staff. Emphasizing the need to study a relatively independent type of relationship among employees within one organization, this research aims to identify the most influential socio-psychological factors affecting the performance of bank employees, ultimately revealing areas for improvement in banking institution management.

In today's dynamic labor market, a modern, highly qualified specialist, even without a leadership role, can thrive by actively engaging with colleagues and management, possessing essential communication skills. The study of personnel management, considered one of the most vital disciplines in management, is instrumental in fostering such qualities. A proficient leader must possess the ability to articulate a desirable social future and effectively predict its realization – a crucial initial step in management.

Utilizing surveys as an effective and accessible method of sociological research, this study comprehensively investigates the social environment, team dynamics, and the intricacies of social relations within the banking institution. The survey enables an examination of the organization as a holistic system, delving into the root causes of challenges, and proposing strategies to enhance the management system.

The primary objective of this study is to elucidate the necessary intentions for forming a competitive and highly qualified staff in today's labor market. By leveraging socio-psychological aspects of management, this paper demonstrates how strategic management practices can create conditions conducive to elevating the quality of work, enhancing production efficiency, increasing profits, and substantially improving overall organizational performance.

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Author Biographies

Nataliia Iziumtseva , V. N. Karazin Kharkiv National University

PhD in Economics, Associate Professor

Mariia Kardash , V. N. Karazin Kharkiv National University

1st year student (Master’s degree)

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