The Impact of Digitalization and the Introduction of Electronic Public Registers on Organizational Culture and Public Administration in Ukraine’s Judiciary.

Abstract

This article explores the impact of digitalization and the introduction of electronic public registers on the organizational culture and public administration within Ukraine’s judiciary. The authors analyze key challenges of digital transformation, including insufficient IT infrastructure, low levels of digital competence among judges and court personnel, and the judiciary’s traditional cultural closedness. The study underscores the necessity of integrating technical innovations with value-based changes to transition from a bureaucratic to a service-oriented justice model. The paper examines international best practices in judicial transformation, with insights from the Netherlands, Finland, Denmark, and post-conflict nations in the 21st century. Key methodological approaches are identified, such as developing comprehensive digitalization strategies, emphasizing user-centric design, encouraging grassroots judicial initiatives, and fostering "soft skills" among judges. The authors emphasize that digitalization must be accompanied by the formation of a new organizational culture grounded in transparency, accountability, user orientation, and openness to innovation.
Practical recommendations for the effective transformation of Ukraine’s judiciary include simplifying and digitalizing basic court services, implementing user-friendly electronic registers, establishing interdisciplinary change management teams within courts, and supporting volunteer-driven initiatives to develop innovative solutions. The study places particular emphasis on the need for a comprehensive digital transformation strategy that integrates technological, procedural, and cultural reforms. The authors argue that the introduction of electronic public registers is not merely a tool for judicial optimization but a powerful driver for renewing organizational culture. This transformation is critical for rebuilding public trust in the judiciary, ensuring the rule of law, and creating a favorable environment for Ukraine’s post-war recovery.