The factors influencing the quality of care in a residential institution
Keywords:
quality of service, residential institutions, factors of influence on quality, service of wards
Abstract
The relevance of the problem study was proved. Factors influencing the quality of service at an orphanage institution were determined. The factors are grouped into groups: external factors of macro level, internal factors of meso-level and internal factors of the microlevel. The influence of each of the factors on quality has been investigated. Prospects for further research on identified factors were identified.
Downloads
Download data is not yet available.
References
Горемикіна Ю.В. Моніторинг і оцінювання якості та ефективності соціальних послуг: прикладний аспект // Демографія та соціальна економіка. – 2016. – №3 (28). – С.120–132.
Виживати, доживати чи жити: що відбувається у закладах для людей похилого віку в Україні. – [Електронний ресурс]. – Режим доступу: http://www.ombudsman.gov.ua/ua/all-news/pr/1616-me-vizhivati-dozhivati-chi-zhiti-scho-vidbuvayetsya-u-zakladax-dlya-lyude/
Raising standards for elderly people dying in care homes. – [Електронний ресурс]. – Режим доступу: http://www.goldstandardsframework.org.uk/cd-content/uploads/files/Library,%20Tools%20%26%20resources/Raising%20standards%20for%20elderly%20people%20dying%20in%20care%20homes.pdf
Liu Shan W., Singer Sara J. A conceptual model for assessing quality of care for patients boarding in the emergency department: structure-process-outcome. – [Електронний ресурс]. – Режим доступу: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3682926/
Hoe J., Hancock G. Quality of life of people with dementia in residential care homes. – [Електронний ресурс]. – Режим доступу: http://bjp.rcpsych.org/content/188/5/460.full
Blom Bjorn, Moren Stefan. The evaluation of quality in social-work practice. – [Електронний ресурс]. – Режим доступу: https://boap.uib.no/index.php/njsr/article/view/205
Маяцкая И. Н. Эффективность и качество предоставляемых услуг в учреждениях социального обслуживания населения // Бизнес в законе. – 2012. – № 2. – С.231-234.
Lapre Freek, Wright Gillian. Service Quality in Nursing Homes. A construct, measurement and performance model to increase client focus in nursing homes. – [Електронний ресурс]. – Режим доступу: https://www.ifa-fiv.org/wp-content/uploads/2012/12/Dr.-Freek-Lapre-Best-Paper-Submission.pdf
Виживати, доживати чи жити: що відбувається у закладах для людей похилого віку в Україні. – [Електронний ресурс]. – Режим доступу: http://www.ombudsman.gov.ua/ua/all-news/pr/1616-me-vizhivati-dozhivati-chi-zhiti-scho-vidbuvayetsya-u-zakladax-dlya-lyude/
Raising standards for elderly people dying in care homes. – [Електронний ресурс]. – Режим доступу: http://www.goldstandardsframework.org.uk/cd-content/uploads/files/Library,%20Tools%20%26%20resources/Raising%20standards%20for%20elderly%20people%20dying%20in%20care%20homes.pdf
Liu Shan W., Singer Sara J. A conceptual model for assessing quality of care for patients boarding in the emergency department: structure-process-outcome. – [Електронний ресурс]. – Режим доступу: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3682926/
Hoe J., Hancock G. Quality of life of people with dementia in residential care homes. – [Електронний ресурс]. – Режим доступу: http://bjp.rcpsych.org/content/188/5/460.full
Blom Bjorn, Moren Stefan. The evaluation of quality in social-work practice. – [Електронний ресурс]. – Режим доступу: https://boap.uib.no/index.php/njsr/article/view/205
Маяцкая И. Н. Эффективность и качество предоставляемых услуг в учреждениях социального обслуживания населения // Бизнес в законе. – 2012. – № 2. – С.231-234.
Lapre Freek, Wright Gillian. Service Quality in Nursing Homes. A construct, measurement and performance model to increase client focus in nursing homes. – [Електронний ресурс]. – Режим доступу: https://www.ifa-fiv.org/wp-content/uploads/2012/12/Dr.-Freek-Lapre-Best-Paper-Submission.pdf
Published
2018-05-01
How to Cite
Вонберг, Т. В., & Давидюк, Е. А. (2018). The factors influencing the quality of care in a residential institution. «SOCIOPROSTIR: THE INTERDISCIPLINARY ONLINE COLLECTION OF SCIENTIFIC WORKS ON SOCIOLOGY AND SOCIAL WORK», (7), 67-73. Retrieved from https://periodicals.karazin.ua/socioprostir/article/view/10629
Issue
Section
CHAPTER 2. SOCIAL POLICY, SOCIAL WORK
