THE ROLE OF EDUCATIONAL AND PSYCHOLOGICAL STRATEGIES IN THE DEVELOPMENT OF STRESS RESISTANCE AND SOCIAL SUPPORT FOR IT-INDUSTRY EMPLOYEES TO OVERCOME PROFESSIONAL BURNOUT

Abstract

The article addresses the issue of occupational burnout in the information technology (IT) sector through the lens of developing employees’ resilience and social support. It is noted that the specifics of the IT environment high work intensity, multitasking, technological changes, and social isolation significantly increase the risk of emotional exhaustion. The necessity of a comprehensive approach to preventing occupational burnout through the combination of educational and psychological strategies is emphasized.
The research methodology was based on a theoretical analysis of contemporary domestic and international scientific literature, systematization of empirical research findings, comparative analysis of educational and psychological interventions, and modeling of an integrated strategy for burnout prevention in the IT field. Particular attention was given to sources published within the last 5–10 years, ensuring the relevance and scientific validity of the generalizations.
The results of the study demonstrate that educational strategies (resilience training, digital programs, microlearning) effectively develop self-regulation and stress management skills among employees. Psychological strategies (mindfulness, cognitive-behavioral interventions, mental health support programs) contribute to reducing emotional exhaustion and fostering emotional flexibility. At the same time, the organizational level of support plays a crucial role in sustaining the results. Based on the analysis, an original model integrating educational and psychological strategies was developed, encompassing individual, interpersonal, and organizational levels of influence.
In the conclusions, it is emphasized that the comprehensive implementation of educational and psychological measures not only reduces the risk of occupational burnout but also promotes the formation of a resilient, innovative, and psychologically safe corporate environment in IT companies. The prospect for further research is defined as the empirical testing of the proposed model and the development of diagnostic tools for assessing its effectiveness.