Ukrainian IT companies in the global information technology services market

doi:10.26565/2311-2379-2025-108-09

O. Shuba V.N. Karazin Kharkiv National University https://orcid.org/0000-0002-6186-6700
M. Shuba V.N. Karazin Kharkiv National University https://orcid.org/0000-0003-2581-6914
M. Sahura V.N. Karazin Kharkiv National University

DOI: https://doi.org/10.26565/2311-2379-2025-108-09

Keywords: computer services, telecommunication services, information services, information technology, global market of information technology services

Abstract

The global IT services market plays an important role in the development of Ukraine's economy: it increases GDP, contributes to job creation, attracts investment, and strengthens integration into the global economy. At the same time, the Ukrainian IT sector faces challenges such as economic instability, brain drain, and cybersecurity threats. This article examines the leading companies in the global IT services market: Accenture, Tata Consultancy Services, Infosys, IBM, and Capgemini. These companies specialize in cloud solutions, software development, automation, artificial intelligence implementation, business digitalization, and IT consulting. Key global trends have been identified, including rising demand for cloud technologies, generative AI, and cybersecurity services. The export and import dynamics of Ukraine’s IT services for 2019–2023 are analyzed. Before the full-scale invasion, Ukraine’s IT exports showed growth in line with global trends. After 2022, some companies reduced their operations. The majority of provided services consisted of software development and consulting. The import structure is similar, dominated by computer, telecommunication, and information services. About 70% of IT service exports are concentrated in ten countries. Key domestic trends include an increase in the number of market participants (until 2023), predominance of individual entrepreneurs, rapid development of AI companies (117% growth during 2013–2023, with a slowdown after 2022), and substantial growth in product companies (+273%). Ukraine ranks second in Central and Eastern Europe in terms of the number of IT companies, behind only Poland.

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Author Biographies

O. Shuba, V.N. Karazin Kharkiv National University

Ph.D. (Geography), Associate Professor, Associate Professor of the Department of International Economics and World Economy

M. Shuba, V.N. Karazin Kharkiv National University

Ph.D. (Economics), Associate Professor, Associate Professor of the Department of International Economic Relations and Logistics

M. Sahura, V.N. Karazin Kharkiv National University

Master

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